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Afternoon all,

 

anyone else experiencing delays with canyon? Purchased a canyon ultimate during the TDF sale and was told it was ready for immediate dispatch.

Two weeks have know gone past and I have had no update in terms of an updated delivery date less a message I sent via their live chat.

The customer service agent informed me their was an issue with the production and I would get an update very soon. I’ve heard nothing since.

Perhaps I am the idiot for disregarding all the dramas canyon has recently had but apparently this had all been sorted.

Pretty poor experience so far considering I have spent 3k on a bike. Seriously considering cancelling the order.

Anyone else had similar experiences recently with Canyon?

8 comments

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sergius [555 posts] 3 weeks ago
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Ordered myself an ultimate in April, they quoted 2 weeks but it arrived in one.  I'd previously ordered a Inflite which again arrived in a couple of weeks.

Considering when I bought my Rose previously I ended up waiting 2 months, and for my Hunt wheels I ended up waiting almost 4 months.

 

Basically - the well publised issues Canyon had a couple of years back are well gone.  If they've a production issue I'd take their word for it.

 

You won't regret waiting for an Ultimate btw - amazing bike.

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Canyon48 [1032 posts] 3 weeks ago
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Canyon had well-publicised issues a few years ago, they don't seem to have many issues now.

You'll find a few people posting in various places (generally for the first time) complaining about Canyon's customer service (quite a few of these posts are something along the lines of "I crashed/misused my bike and it broke, I demand a full refund").

You'll also find a few where people genuinely have waited a few weeks for their bikes from Canyon - this does seem to be a bit more of an issue with sale bikes. 

I, like quite a few others, have a Canyon - I have had no problems at all - in fact, I found their customer service superb! My friends who have bought Canyons have had a similarly good experience.

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BobbyG [51 posts] 3 weeks ago
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Ordered mine on 15th, arriving tomorrow!

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Milkfloat [67 posts] 3 weeks ago
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I was burnt a few years ago by Canyon, I could cope with production issues, but continual lies and being ignored was totally unacceptable.  For me it is how a company deals with an issue that’s is important, not that the issue occurred in the first place.

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Pushing50 [79 posts] 3 weeks ago
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Purchased my Ultimate July last year. It stated online that the bike was ready for delivery and in stock. After waiting for two weeks with no indication that the bike had been dispatched I thought that there must be something amiss, so Icontacted their customer helpline. I was told that although it states ready and in stock, the levers had to be changed from continental setup to opposite UK setup. This could take anytime from 2 weeks onwards depending on demand.

Two days later and the bike was dispatched! They were not telling me porkies and the service that I recieved was excellent once all was explained. The Ultmate though was better than excellent!!!

It will be worth the wait (TdF is still ongoing at time of writing) but I would get back in touch to find out what the short delay is (production or lever arrangement) and when you will likely recieve the bike. I wouldn't cancel my order for a few weeks.

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KayG [1 post] 2 weeks ago
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Hi,

I am going through a similar experience as you. My Inflite AL SLX 6.0 was supposed to be shipped sometime between July 23rd - July 27th. But the delivery estimate was shifted by two weeks. Now it is expected to be shipped out sometime between Aug 6 and Aug 10th.

I have contacted canyon (over twitter) but no-one has replied back. Hope we get our bikes soon.

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ibr17xvii [311 posts] 2 weeks ago
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Ordered an AL DIsc 7.0 a couple of weeks ago.

When I ordered the site said the middle of September for delivery which was fine as I'm in no rush. However once I'd paid & got email confirmation that says the end of August.

Will be interesting to see when it dfoes actually turn up.

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Plasterer's Radio [416 posts] 2 weeks ago
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Take them to your LBS to build them up for you.