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Ribble Cycles - A dissapointing end to 2018 and poor start to 2019
Ribble Cycles has had a reputation for excellent cycles supplied with expert advice and production.
Unfortunately I chose them as a cycle to work scheme partner because of this reputation to discover that the company's culture has changed in the last few years. (Ribble Cycles, a True Capital portfolio company)
Now we have an experience that is very Sales & Marketing biased and has no means to back up the order to delivery commitments.
The website has be updated to imitate an 'app' experience which may well be attractive to use on a mobile device, but totally detracts from the excellent previous levels of selections that the old bikebuilder offered.
This website has caused several different stock statuses on the new line of bikes (CGR AL & SL) during the order process due to IT errors I am told, which has resulted in a pre-order status that could not be even met after that argument was gone. Their supply chain is empty and bikes ordered in September & October '18 are still not being built in January '19, let alone being delivered.
Several Customers have taken to asking questions each time new Facebook posts are put up by the Ribble team, promoting their new products, but the responses are hollow promises to get other team members to get in touch, pm's are requested but no responses given.
Now posts are being deleted to try and quel the disappointment.
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
Latest Forum Topics
Latest Comments
- ktache 3 hours 28 min ago
The small frame, the aggressive posture, lots of standover height.
- mctrials23 4 hours 24 min ago
As i've said before, the police should be sued for a lot of money when someone they have knowingly ignored has gone on to commit a serious crime....
- David9694 4 hours 31 min ago
'Bad parking' blocks firefighters multiple times on same emergency call-out...
- David9694 4 hours 35 min ago
Cambridgeshire boy, 13, crashes Audi into garden wall after taking it from home...
- Adam Sutton 5 hours 21 min ago
Good stuff. Now do it on cycleway C9 through Hammersmith to Chiswick.
- mark1a 5 hours 30 min ago
It's technically allowed but it's not known as "London's Orbital Car Park" for nothing.
- Dogless 6 hours 38 min ago
You're defending bombing hospitals and refugee camps and starving children.
- mattw 9 hours 18 min ago
Used car salesman is a complete attention-seeking plank....
- tubasti 9 hours 35 min ago
I don't know if they're any better, but they's certainly become more boring.
- FionaJJ 10 hours 1 min ago
At risk of being cynical, and stereotyping the police, it's so they don't have to leave the comfort of their panda cars and pursue on foot when...
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9 comments
I ordered a ribble CGR ALe in May 2019 . Due to lengthy build delays it didn't arrive till October. As a warm weather cyclist this was quite frustrating.
after using in March just 200miles later is falling apart, front wheel came off , chain disengaged , water bottle bolt sheared off . All after 200 miles of use After contacting them I was told to take to the local bike shop No apology just appalling service Stay away
One of the first things I did actually was as to put protective tape at all the obvious points; head tube, chain stay at the chain whip position and where the rear mech cable rests on the frame. It wasn’t included.
Although I've bought several mail-order bikes over the years, from the likes of Boardman, Genesis and Giant, I've never had one to match the delights of unboxing my current Canyon.
The bike was built to perfection, showing immaculate attention to detail. Little things like the uncanny precision of the bar tape, the complete sweetness of the gear indexing, the tyre logos exactly matching the valves and, yes, the plethora of 'invisible' frame protectors.
These little things inspire great confidence in a company and even now, over a year later, I sometimes look down at the bar-end plugs and smile at the way the logos are aligned absolutely horizontally. Not almost, or nearly, or thereabouts, but horizontal to a degree only a German could appreciate. Long may they prosper.
I bought a bike off them 3 years ago which went without a hitch & TBH whenever I've dealt with them since not had an issue.
Must admit they do seemed to have shifted focus recently especially with the website & not for the better IMHO.
I had a phone call today at least, and it looks like full steam ahead on the build and delivery.
Hopefully it's a successful delivery on the weekend.
Cool. What you getting? Let us know as soon as anything else happens...
CGR Al in FO Orange with a 650b wheelset on a SRAM 1x Hydro groupset.
Just Arrived today and spent the afternoon setting up things how I like it and fitting the mudguards. There were a few things I had to put right with their build, but only little stuff, wiping up spilled brake fluid, annoyingly inside the shifter hoods and greasing the thru axle at one end where one axle was lubed, but the other was bone dry for some reason.
looks good and I went round the block in my slouching trackies and jumper, and it was surprisingly roadie like, for a quite relaxed 'allroader' / gravel machine.
Nice. Shame they made it such hard work to start with really.
Check they've put frame-protection stickers on near the cables. They didn't on mine (nearly 10 years ago now) and I didn't notice until the paint was already scratched.
Well, I've had a bit of a palaver with them. I ordered a Gran Fondo back in September but I got a call saying they'd run out of frames in my size. Waited a few weeks then they said they could not get hold of any more but would I be interested in one of the new range. Sounded good, but the delivery date kept moving back and back. I'm now due to collect on Sunday and am really, REALLY looking forward to it - this'll be the third return ticket I've bought to Birmingham to get my new bike... However, they've done me a very generous deal to make up for it so let's see how things look on Monday.