Anyone ordered ZUUS wheels in 2019?

Moral of the story - pay more & buy from a reputable firm!

Oh dear - looks like my 2 year warranty is null and void now! I feel for those who are still waiting for wheels that they have paid for.

I actually live and work nearby. They are (were?) based in Windermere in the Lakes, in a business unit down a residential street (I know this as I picked my wheelset up from them about 5-6 months ago), having previously been in a shop in Windermere centre. I too had issues with the timescale - but as I was in no rush it wasn't that much of an issue to me, plus I had changed the spec of the order so I assumed that this was the issue, rightly or wrongly.

The office also doubled up as the workshop - essentially a coulple of desks, shelves full of carbon components, bars, stems etc all over the floor, cardboard boxes everywhere, and about three or four young lads lacing spokes and truing the wheels at the far end. It did seem a little untidy, but given they had my order ready and packaged I wasn't that concerned. And Alyson had been really good regarding communication. So now I look and the website is down, which is never a good sign.

I hope everyone can get sorted.

I’m in the same the same place. Ordered in February for a delivery date in March, but still waiting for my wheels.

I have received constant fob off e-mails and promises to the point where I was given a manufacture and despatch date but nothing has arrived.

I paid through PayPal so seeing their website go down and several other people in the same boat I will escalate the issue.

It’s a shame as I’ve had a set for 4 years and they have been great, but it doesn’t look good.

I’m in the same the same place. Ordered in February for a delivery date in March, but still waiting for my wheels.

I have received constant fob off e-mails and promises to the point where I was given a manufacture and despatch date but nothing has arrived.

I paid through PayPal so seeing their website go down and several other people in the same boat I will escalate the issue.

It’s a shame as I’ve had a set for 4 years and they have been great, but it doesn’t look good.

My personnal feels is they have gone bankrupt in January and restarted under the Carbon C Ltd. This would mean they would have cash flow problems.  

I was told, like others that the parts where stuck in customs. It now looks like they had no money to pay for the goods as they would not have the credit terms.  

I would llike to know if anyone has received a set of these wheels as my gut feeling is they have been taking orders under false potential, with no way to deliver the goods.  

I will be contacting the police today and will advise onhere what they say. 

In terms of the comment about credit card company. I belive the legal rule is they can not activate a call back on the money from Carbon C banks until 30 days has passed.  Prior to this it is a comsumer rights issue and you have to cancel the order with Carbon and recieve the refund back from them not the credit card.  It just the legal rules and processes andnot the bank.  

MIne for instance is over the 30 days so I have already trecieved a credit back to my credit card however, there is now a 90 days cool off until I can use this money.  

Hope this helps

I’m in the same boat. Ordered last week and now no contact.

My credit card company won’t help. They say I have to wait 30 days before making a charge-back. I asked them to act now as I have a statutory 14 days to cancel an online order but they’re refusing to charge it back.

very unhappy - not just with Zuus / Carbon C but also the Halifax who seem more than happy to just let this go despite pointing them to all the circumstantial evidence that these aren’t going to be delivered and pointing out that I have a statutory right to cancel.

Hi Guys 

I am the same, purchased at the beginig of April and have been told the same story as above.  However, my accounts depart has done a search on companies house and they were DISOLVED on the 8th January 2019.   

I have contacted the trading stanadrds and my credit card who have confirm on theri searches that ZUUS SPORTS asre disolved.  

The Credit Card company has raised the dispute with the recieving bank and credited my card. however, I am unable to use this credit for 90 days.  No new wheel for me this summer!!!!!

Sorry for the bad news. CROOKS

This is the link to companies house:  https://beta.companieshouse.gov.uk/company/09255373

sounds like fraud to me if they have been dissolved and continued to trade and take peoples money!!!!

Same story, ordered some wheels last week, no reply from the company via email or telephone...

They took my money and now the website of down and Facebook page closed. I've tried calling and emailing but nothing.. Took a look at company reg and it says they dissolved in January.. Not happy

I've not been able to contact them by email or telephone and their website and Facbook is down, I assume they've gone out of business now.

Does anyone else have orders outstanding with them? 

I've been chasing for around 10 weeks to sort an order and have just noticed that their website and Facebook page have both been taken down...

I ordered some last year 50mm for campag  (available on their website)  waited for weeks and weeks with no update, eventually spun the yarn of  customs issues and promised a delivery date which came and went.  I was patient throughout this as I thought its a small  british company, lets give them time.

Then after a number of months they turned round and said "we can't supply those wheels with Campag " WTF !!!

Eventually got a refund, I wouldn't touch them again.

I have some 50mm wheels just less than 2 years (they were my mates - warranty non transferable!) had a few problems with the hubs bearings etc.  Been trying to get hold of them as there was a problem with the shim washer - NO RESPONSE - it may be game over for ZUUS the website has gone down now - anyone with outstanding orders I'd be worried!

I had been watching this thread up until a few days ago. I was undecided about buying from Zuus, given the reported issues with delivery. I just noticed they seem to have deleted their facebook account, and along with the new comments on this thread I am going to give them a miss. 

Stay well clear of Zuus

1. Advertised their product as produced within 10 days
2. Sales contract states produced within 10 days
3. Not one proactive attempt at communication from Zuus
4. Numerous false promises made by Will, Alyson and Kathryn all in response to my emails enquiring on delivery date
5. 10 days changed to 3 weeks for production promise
6. Zuus then blocked my email address
7. After over 6 weeks they claimed to refund my order (still not in bank account) without my authority to cancel order or refund. No mention of any compensation or repayment of interests earned or damages
8. Zero customer service, always blaming the size of their company and customs
9. No efforts to resolve or offer any form of amicable solution 

I ordered a set of wheels in March, they didn’t arrive on time so I started chasing them.It was always ‘hopefully next week ‘.in the end I asked whether I asked I was ‘likely to get them this summer or even this year ‘ .They replied ‘box on way from customs so hopefully next week ‘. I left it for another week but no show so cancelled.A week later I called my bank to check I had been refunded, I hadn’t .so emailed Zuus and asked them to do so .i didn’t get a reply and after another week still no money returned so the bank is going to try to get the money back. I’m now going to get some cero wheels,(similar spec /price ) and in stock!! Plus great reviews in cycling weekly

And they were fine on the DD too, which is more than can be said for the rider!

I ordered mine and had to wait for parts to come in to stock. Good comma with Alyson. Have since used the wheels in Girona and I am packed and ready to be beaten up on the double devil tomorrow. I am really happy with them. They are round and they roll! They seem to roll faster than my Hunt 4 seasons on same tyres and they certainly hold speed longer but then at 50mm depth I would expect that.They look great. I thought given I run discs I would be irritated by the brake track  but I am not an dinky 1 person has noticed it, given the carbon weave. 550km over 4 days in Girona and no issues. Hopefully I can say the same after the dd.

 I had an order in with ZUUS  they were unable to deliver the product for over a month .

bad comunication bad customer service . When they were informed that if the product was not delivered in 1 week they canceled the order and did not inform me .  So end result the order went to Farsports.

 I had an order in with ZUUS  they were unable to deliver the product for over a month .

bad comunication bad customer service . When they were informed that if the product was not delivered in 1 week they canceled the order and did not inform me .  So end result the order went to Farsports.

So Zipp don't know what a toroid is either.

I feel the need to point out that these rims are not toroidal (one r not two). The cross section of a toroid is a circle not a wheel well!

Do you mean that the cross section widest part of the dished part of the rim is greater than that of the brake track perhaps?