The first thing to say is that I love my Boardman Air 9.0!!
I've had my Boardman Air 9.0 for 3 years from new and have had it regularly services and all work done by local bike shop.
I think it's a known problem (or at least one I've read about on forums) but where the front mech cable emerges from the frame, allows water/grit/dirt to enter, which after only a couple of rides means I can no longer change up to the front chain ring.
My local bike shop have said that the internal sheath/tube must have become worn away over time, meaning the problem will soon not be fixable.
I've approached Boardman(/Cycle Republic) customer services, who asked for proof of purchase and proof of service, all of which I've provided but who are now refusing to help.
I'm hoping to find others, who know of or have experienced this problem or a general lack of reasonable response from their complaints department.
I'd be really grateful if any of you out there coudl share your Boardman Problems/Solutions with me!