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Road.cc has become unusably slow

It's been getting slower and slower to load pages over the last month or so but now it is almost completely unuseable. For instance just to create this post took more than 6 minutes waiting. If it carries on like this I shall have to think seriously about my subs.

If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.

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27 comments

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peted76 | 8 months ago
2 likes

eBikeTips and off-road.cc still not working on Chrome Version 118.0.5993.89  - however they do seem to work on edge. 

 

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peted76 | 9 months ago
1 like

Are there still issues with off-road.cc and ebiketips as I can't get on either. 

 

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Creakingcrank replied to peted76 | 9 months ago
0 likes

I had exactly the same problem. Cleared the cache/cookies for road.cc on my browser and it seems to work now.

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open_roads replied to peted76 | 9 months ago
1 like

Yep - eBikeTips and off-road.cc still not working properly for me either

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Jack Sexty | 9 months ago
2 likes

So *touches wood* we should be fully back to normal now! It turns out it was a server issue all along, very frustrating it's took this long to resolve and apologies to everyone once again. Thanks for bearing with us, I'll admit some furniture of mine might have been damaged while trying to work on the super slow version of the site last week... 

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David9694 replied to Jack Sexty | 9 months ago
0 likes

It begins to look that way, Jack. 

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Jack Sexty | 9 months ago
1 like

Really sorry for the issues everyone, some experts are working on it and hoping to have it sorted soon. We've just published this article to provide some explanation according to what we know so far: https://road.cc/content/news/roadcc-website-issues-apology-and-some-upda...

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David9694 replied to Jack Sexty | 9 months ago
6 likes
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Matthew Acton-Varian replied to David9694 | 8 months ago
0 likes

That was from 2019. That won't be the cause of this problem.

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Paul J | 9 months ago
2 likes

I clicked to open this forum post but got a HTTP 502 error. Appropriate I guess.

The new WYSIWYG editor box is really really bad in terms of responsiveness - also missing some functionality.

That road.cc has been having issues for so many days now suggests an "upgrade" without any roll-back plan/ability, nor with any incremental deployment + a/b testing ability. Which is... not wise in this day and age.

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hawkinspeter | 9 months ago
3 likes

I think it's time to call in some experts to sort out the issue. I'm assuming that it's the backend that's struggling and judging by the size of the site, it'd be cheap enough to run an in-memory database to handle it all.

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David9694 replied to hawkinspeter | 9 months ago
0 likes

Is it expertise or £££ needed? 

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hawkinspeter replied to David9694 | 9 months ago
1 like

Fixthebloodysite AKA David9694 wrote:

Is it expertise or £££ needed? 

Usually both. You can just throw modern hardware at an issue and not need so much expertise, or you can hire an expert to identify the actual bottleneck, but that also costs £££

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BalladOfStruth replied to hawkinspeter | 9 months ago
1 like

100%. I'm more of a front-end guy, so I have no idea exactly what's happened, but there's front-end/CSS weirdness that's started happening around the same time too.

Is the whole site self-hosted or is it hosted by a third party? If it's the latter, do they not have SLAs? I've never known issues like this persist this long, even when I’ve had issues in SMEs. This is honestly a little embarrassing now.

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mctrials23 replied to hawkinspeter | 9 months ago
1 like

Its amazing that they are not haemorrhaging money right now. If I was an advertiser I wouldn't be paying them a penny at the moment because the site is so unusable. Must be absolutely killing their revenue and yet here were are, weeks later with no fix. 

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Rendel Harris replied to mctrials23 | 9 months ago
5 likes

mctrials23 wrote:

Its amazing that they are not haemorrhaging money right now. If I was an advertiser I wouldn't be paying them a penny at the moment because the site is so unusable. 

I don't know, I reckon it might be good for advertisers, I'm spending a lot more time staring blankly at their advertisements whilst waiting for the next page to come up…

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Rendel Harris replied to mctrials23 | 9 months ago
0 likes

mctrials23 wrote:

Its amazing that they are not haemorrhaging money right now. If I was an advertiser I wouldn't be paying them a penny at the moment because the site is so unusable. 

I don't know, I reckon it might be good for advertisers, I'm spending a lot more time staring blankly at their advertisements whilst waiting for the next page to come up…

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Secret_squirrel replied to mctrials23 | 9 months ago
0 likes

mctrials23 wrote:

Its amazing that they are not haemorrhaging money right now. If I was an advertiser I wouldn't be paying them a penny at the moment because the site is so unusable. Must be absolutely killing their revenue and yet here were are, weeks later with no fix. 

Its amazing how some freeloader who doesnt contribute anything to the site thinks their opinion counts a stuff whilst doing nothing to support it.

Wind your neck in.

 

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BalladOfStruth replied to Secret_squirrel | 9 months ago
4 likes

Secret_squirrel wrote:

Its amazing how some freeloader who doesnt contribute anything to the site thinks their opinion counts a stuff whilst doing nothing to support it.

Wind your neck in.

By their own admission, Road.cc generates vastly more revenue from ADs than from subscribers, so if you visit this site without an ad-blocker, you're contributing and your opinion is perfectly valid.

Besides, they've said in their statement that the issue is at the application level, not the hardware. This is a failry simple site, so it's a little embarassing that the issue is still persisting after three weeks.

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Hirsute replied to Secret_squirrel | 9 months ago
0 likes

How do you know that they are not a subscriber or allow ads?

Posting on here helps too as it is a stat for potential advertisers.

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quiff replied to mctrials23 | 9 months ago
1 like

mctrials23 wrote:

If I was an advertiser I wouldn't be paying them a penny at the moment because the site is so unusable.

Judging by the ads I get served, I don't know how many advertisers are making deliberate, human, decisions to advertise here, as opposed to just winning indiscriminate eyeball space. 

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David9694 replied to quiff | 9 months ago
2 likes

keep up the good work Mr Adblock, Temu seems to have picked-up on my searches for 3/4 tights and knickers (someone was looking for old-fashioned knickers, remember? ) although it may also be my wife comparing the meerkat or looking at kitchens 

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mark1a | 9 months ago
3 likes

It's been getting on for three weeks now, surely a key part of a business that produces content to deliver via the internet is the capability of delivering content via the internet? I don't think I ever could have got away with letting a problem like this go on for so long. 

It's not the regulars moaning that road.cc need to be concerned about, it's when the Google rankings drop off a cliff due to constant crawler errors, the ad revenue will go with it.

 

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HoarseMann replied to mark1a | 9 months ago
2 likes

It be like:

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David9694 | 9 months ago
1 like

Fixthebloodysite (AKA david9694) - just as soon as I can bring up Settings to change it. 

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David9694 replied to David9694 | 9 months ago
1 like

Please sort it ASAP

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David9694 replied to David9694 | 9 months ago
1 like

Works retrospectively 

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