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Wiggle rides into Twitter storm over 'make helmets compulsory' blog

Social media turns on online bike shop after guest post blog

Online cycling giant Wiggle got into a spot of bother yesterday when it emerged that the company had posted a blog supporting the mandatory wearing of helmets.

It all started with this message, subsequently deleted, from the @WiggleCulture Twitter account: “Should cycle helmets be compulsory? WE SAY YES! http://blog.wiggle.com/2013/08/05/cycle-helmets/

The blog entry - originally posted in August - backed Sir Bradley Wiggins’ support for mandatory helmet use. It was credited to Wiggle employee Tim Wiggins and was therefore interpreted as reflecting Wiggle policy.

Reaction from the cycling community on Twitter was swift and less than laudatory.

The GB Cycling Embassy tweeted: “Newsflash - company that sells lots of bike helmets thinks you should be forced to buy helmets.”

Guardian reporter and cycling columnist Peter Walker commented: “@wigglebikeshop argue for compulsory bike helmets. Not sure I'll want to shop with them again immediately “

Cycling blogger David Arditti added: “@wigglebikeshop A company that opposes freedom of choice & spreads misinformation on bike helmets loses my custom.”

Wiggle found itself accused of an ill-informed contribution to the helmet debate because of passages like this:

“With a surge in the amount of cyclists on the roads there is always the worry that there will also be an increase in the number of cyclist deaths and number of cyclists injured from road accidents: it is usually the use of a helmet that dictates who falls into each of those two categories.”

And this:

“In the early 90’s, Australia passed a law for compulsory helmets which saw cycling rates plummet, particularly in teenage girls who thought that helmets were not fashionable: in fact cycling rates in this group fell by around 90 per cent. But is this initial drop in cycling rates worth the risk to save hundreds of lives? I think so.”

Cycling blogger Stan F was one of many who attacked the content of the article, calling it: “Poor science, scaremongering and linked to a buy a helmet button.”

The blog was swiftly modified to indicate that it was a guest post from the Ryan Smith Foundation, which campaigns for mandatory helmet use. The company also added: “Wiggle’s stance on the helmet debate remains neutral.”

Tim Wiggins posted: “I did not write this article. It was just published on my account. It's not my personal view. Thanks.”

Wiggins also said he had deleted the original tweet from the @WiggleCulture account. “It was a miscommunication within our team and didn't reflect my own or Wiggle's view,” he said.

But while the blog is now correctly credited, not everyone is happy with the end result. Wiggle have been criticised for the buttons on that link to Wiggle’s helmet pages and @ShoestringCycle commented: “still not clear enough it's written by that charity”.

Others have commented that it’s odd for a cycling retailer to appear to back helmet mandation at all, as cycling has decreased in jurisdictions such as New Zealand and Australia that have made helmet use compulsory. Wiggle might sell more helmets, but their sales of everything else would therefore probably go down if helmets were mandatory in the UK.

John has been writing about bikes and cycling for over 30 years since discovering that people were mug enough to pay him for it rather than expecting him to do an honest day's work.

He was heavily involved in the mountain bike boom of the late 1980s as a racer, team manager and race promoter, and that led to writing for Mountain Biking UK magazine shortly after its inception. He got the gig by phoning up the editor and telling him the magazine was rubbish and he could do better. Rather than telling him to get lost, MBUK editor Tym Manley called John’s bluff and the rest is history.

Since then he has worked on MTB Pro magazine and was editor of Maximum Mountain Bike and Australian Mountain Bike magazines, before switching to the web in 2000 to work for CyclingNews.com. Along with road.cc founder Tony Farrelly, John was on the launch team for BikeRadar.com and subsequently became editor in chief of Future Publishing’s group of cycling magazines and websites, including Cycling Plus, MBUK, What Mountain Bike and Procycling.

John has also written for Cyclist magazine, edited the BikeMagic website and was founding editor of TotalWomensCycling.com before handing over to someone far more representative of the site's main audience.

He joined road.cc in 2013. He lives in Cambridge where the lack of hills is more than made up for by the headwinds.

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180 comments

Avatar
sfichele | 10 years ago
0 likes

Nobody is stopping anyone from choosing to wear a helmet.

However, if you choose compulsion, then you are forcing everyone else to wear one, regardless of whether they work or not, and that boils my p:ss

You are forcing people to wear something where the evidence and science are massively mixed and show no significant reduction in deaths. In fact some studies claim compulsion increased injuries and deaths.

Unless you've fully understood all the research and science how can you make a choice for compulsion, which affects everybody. Whereas if you choose to wear a helmet that choice affects only yourself.

To do this as a large influential retailer and then place a
"buy a helmet button" next to a scientifically dubious and misleading article is beyond a joke

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Ladders | 10 years ago
0 likes

Can Wiggins campaign to stop drivers knocking us over in cars, then we wouldn't need to wear helmets all the time.

Wiggle could then write a blog about that.

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JeevesBath replied to Ladders | 10 years ago
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Ladders wrote:

Can Wiggins campaign to stop drivers knocking us over in cars, then we wouldn't need to wear helmets all the time.

Wiggle could then write a blog about that.

Personally, I wear one, but then I cycle on poorly maintained country lanes. I know a helmet won't stop me getting crushed under a car, but it would help me if I hit a pot hole at 20mph and pitched off (or into) the road...

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gazza_d | 10 years ago
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I am anti helmet compulsion. I wear one on the odd occasion i go mountain biking, and extremely occasionally on the road. Helmets are designed for falling off at slowish speeds, not for being whacked by a 3.5T lump of metal at 40 miles an hour.

The problem with things like the Wiggle guest blog, is not the argument, but the extremely poor biased statistics and emotional blackmail that most of the helmet zealots push.

I'm all in favour of a reasoned debate, and virtually all reason is that compulsion is wrong and that it should be personal and free choice.

helmets are about mitigating the effects of a crash, usually a collision for most which as I have said above helmets are not designed for.

It is better to push for safer infrastructure and education to reduce the chances in the first place.

Also helmets would save lives of many pedestrians and car passengers, but there are no calls for them to be compulsory there.

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farrell replied to gazza_d | 10 years ago
0 likes

Wibble.

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southseabythesea | 10 years ago
0 likes

You don't need data when you've seen a serious head injury of another cyclist, but hey who really cares what Wiggle's opinion is on the matter. Over reaction of people who live their lives on social media...  29

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rggfddne replied to southseabythesea | 10 years ago
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southseabythesea wrote:

You don't need data when you've seen a serious head injury of another cyclist, but hey who really cares what Wiggle's opinion is on the matter. Over reaction of people who live their lives on social media...  29

Yeah, who needs facts! You can use them to prove anything that's remotely true.

FFS, the world is infinitely bigger than your limited, emotionally charged experience. That's why we have statistics, and methodology, and the scientific method - to make sense of it all. Yes, even helmets.

More damage has been done by panicky idiots like you who revel in ignorance, than has ever been done by evil thinkers.

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Some Fella | 10 years ago
0 likes

As George Michael once said

Freedom of speech
Freedom of choice
Freedom to buy from Ribble instead

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step-hent | 10 years ago
0 likes

So are we now having a debate about whether there should be a debate? It's a bit like the UCI congress in here...  3

I don't see why anyone thinks it is unfair/unreasonable for people to publicly disagree with views published by an online retailer and to state that they won't shop there now. Wiggle is a commercial entity - their choice to publish the material (whether they agreed with it or not) will have been commercially motivated. They wanted to drive more traffic to their site and, hopefully, increase sales. It's a perfectly reasonable reaction, if the material contains false claims or present unsupported opinions as facts, to (a) call out the issues in the material and (b) criticise Wiggle for publishing them and avoid buying from them because of it.

Personally, I don't give a monkey's what they think. I'm not looking for their opinion on the helmet debate (I have my own reasoned opinion on that), just for cheap cycle goods. But if others feel Wiggle is doing harm, why not publicly state their choice not to shop there? Wiggle started the debate in the public domain, for commercial reasons. The consequences of that are easily foreseeable and hardly unreasonable...

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caaad10 | 10 years ago
0 likes

The trouble is the more noise there is the more likely it is that the law makers hear it.

Everyone loves to say how our grandfathers fought for our freedom, and yet every day that 'freedom' gets further eroded.

Anyone who says helmets must be compulsory should also argue that walking is also dangerous and requires a helmet too.

And surely cycling in lycra is the most flagrant disregard for one's safety?

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jdstrachan@yaho... | 10 years ago
0 likes

I just simply wouldn't ride without a helmet - I understand others don't want to and don't feel they should have to, but considering on a motorbike you have a crash helmet, and in a car you have a huge metal shell around you, I figure a helmet is the least I can do on a bike. I just bought the Specialized Align in Flourescent Yellow. I seem to recall someone previously calling cyclists who wear high vis helmets as lacking "self respect" and "being stupid". High quality arguement that, not wanting to be seen makes you more intelligent?!

No it might not save my life in a major accident, but it could just as easily do so.

I am ambivalent to the issue over Wiggle, although I don't see how they thought they'd come out of it well as it could have been seen as a cynical ploy to sell more helmets.

By the way though, you can buy the same helmet as mine through Edinburgh Bicycle Co-operative (where I got mine) here http://www.edinburghbicycle.com/products/specialized-align-helmet  3

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merckxissimo | 10 years ago
0 likes

So much has been said about freedom of choice - what about freedom of speech?

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spindoctore | 10 years ago
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oh FFS ! Wiggle dont make laws, they just express an opinion, which I do happen to agree with.

yes its personal choice, but having had one cracked helmet and seen one or two others saved head injury by them, i can honestly say I dont want to be confronting a post-off head injury suffered by one of my cycle buddies - or worse.

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crazy-legs replied to spindoctore | 10 years ago
0 likes
spindoctore wrote:

oh FFS ! Wiggle dont make laws, they just express an opinion, which I do happen to agree with.

yes its personal choice, but having had one cracked helmet and seen one or two others saved head injury by them, i can honestly say I dont want to be confronting a post-off head injury suffered by one of my cycle buddies - or worse.

That's fine and if you want to wear a helmet, go for it. I always do.

But I don't preach to others about helmet compulsion and I certainly don't use the blog of a major online retailer to air ill-informed, prejudiced, reactionary views.

The point here is that Wiggle stepped into a massive shitstorm entirely of their own making through extremely ill-judged use of social media. By all means allow a contributor to air their views but make it absolutely clear from the outset what you're doing and allow another contributor to present the opposite view. That's healthy debate, gets people to your site and engages with your audience.

Posting a tweet saying "WE SAY YES" [to helmet compulsion] is just asking for trouble, especially when "backed up" by flawed, inconsistent data.

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mlimburn | 10 years ago
0 likes

I wear a helmet all the time, and for a simple reason.
I had a big accident many years ago, I wasn't wearing a helmet. I was unconscious for about 5 hours, and smashed 3 vertebrae. That really hurt!!
I was told simply, if I don't wear a helmet in future the out come may not be so good! So it is either cycle slower, or protect the parts that matter.
Can't comment on the blog or twitter post as they have disappeared but if there was a referendum on this I would vote for compulsory helmet wearing.

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fretters | 10 years ago
0 likes

i remember the good old days when people were entitled to an opinion. you may not have agreed with it (as is your right) and thought it was a load of cobblers,but they were entitled to view it.

Surely that is all part of a debate. i find it quite saddening on the compulsory helmet issue that if anyone calls for them to be made compulsory there is a vociferous/nasty reaction to what they are saying. When Brad, or Cav or Laura Trott voiced their opinion the reaction was frightening, as is the case everytime something like this occurs

Surely it is not much of a debate if everytime someone sticks their neck above the parapet they are machine gunned.

 2

Avatar
Northernbike replied to fretters | 10 years ago
0 likes
fretters wrote:

i remember the good old days when people were entitled to an opinion. you may not have agreed with it (as is your right) and thought it was a load of cobblers,but they were entitled to view it.

Surely that is all part of a debate. i find it quite saddening on the compulsory helmet issue that if anyone calls for them to be made compulsory there is a vociferous/nasty reaction to what they are saying. When Brad, or Cav or Laura Trott voiced their opinion the reaction was frightening, as is the case everytime something like this occurs

Surely it is not much of a debate if everytime someone sticks their neck above the parapet they are machine gunned.

 2

If someone wants to impose a law on someone else against their will, a law that affects something that is important to them, a law imposed out of ignorance and spite, then what kind of reaction to you think they are going to get from the victim of their imposed restrictions? I have never heard anyone propose that helmets be banned but perhaps they should put that forward then we can see how well that proposal is accepted by your side. Perhaps it might make you understand how those of us on the receiving end of your desire to make everyone do something because you do it feel.

Avatar
fretters | 10 years ago
0 likes

i remember the good old days when people were entitled to an opinion. you may not have agreed with it (as is your right) and thought it was a load of cobblers,but they were entitled to view it.

Surely that is all part of a debate. i find it quite saddening on the compulsory helmet issue that if anyone calls for them to be made compulsory there is a vociferous/nasty reaction to what they are saying. When Brad, or Cav or Laura Trott voiced their opinion the reaction was frightening, as is the case everytime something like this occurs

Surely it is not much of a debate if everytime someone sticks their neck above the parapet they are machine gunned.

 2

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jollygoodvelo | 10 years ago
0 likes

> Story features the H word in title
> Comments BTL go ballistic

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Metjas | 10 years ago
0 likes

surely there should have been the option of clicking another button ' Buy everything else besides helmets from Wiggle'

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Bez | 10 years ago
0 likes

To my mind there are three issues here:
1. Wiggle publishing third party opinion
2. Wiggle supporting compulsion (which they now deny, but "WE SAY YES!" seems kind of emphatic)
3. An article which is based on spurious data, poor analysis and dubious "facts"

With the first, I have no problem.

With the second, I personally have sufficient problem to take my custom elsewhere - but that's entirely my subjective view and I'd hardly expect everyone to agree.

With the third, however, I think we should *all* have an objective problem with the debate being polluted by poor data and flawed arguments, no matter which side of the fence they are shouted from.

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Some Fella | 10 years ago
0 likes

Im not sure if the owners of my local bike shop have an opinion about helmet use because they have never expressed one to me and i am grateful to them for that and, as such, will continue to go to them for bikes and bike related products. If i want a lecture on what i wear on my head whilst cycling i can go to my mums or just come on here and listen to you lot* whine on about it.
As a consumer in a liberal capitalist democracy i can choose where to do my shopping and an online retailer (who just happens to sell an extensive range of the product they wish to make mandatory) who upsets me, however trivial, will be demoted down my list of preferred retailers.

*i, of course, include myself in that whining

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Chuck | 10 years ago
0 likes

They've made themselves look a bit daft, but there's some massive over-reacting going on here. Boycotts? Really?

Surprising naivety as far as social media goes though (depending on how you interpret the back-pedalling). It doesn't matter about guest blogs or whatever- if it's on Wiggle's site, twitter account or whatever they can't be surprised when people think the content reflects their position.

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Colin Peyresourde | 10 years ago
0 likes

Oh, to be bothered…..

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weeksie31 | 10 years ago
0 likes

Noise. Wiggle/Wiggins and other big cycling brands should wade into this *debate*, but it was just an opinion. It hasn't lead to immediate Gulag-like enforcement of all the non-helmet wearers.

And to boycott a store for a comment like this (which could help avoid serious injury!) is hilarious. People are acting like Wiggle recommended the drowning of kittens.

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farrell | 10 years ago
0 likes

If they are going to come out and use all their social media and advertising powers to call for compulsory helmets, then they are themselves just a bunch of helmets.

The way they ploughed into this inflammatory topic with such gleeful naivete suggests one of two things;

They either do not have a clue about cyclists or they simply do not give a fuck about cyclists.

Either one of those reasons is offensive to me as a customer, so my money will be going elsewhere. Wiggle can stick it up their arse.

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Paul J | 10 years ago
0 likes

Genius move from Wiggle.

I'd suggest it's very very stupid for bicycle retailers to advocate helmet laws. Helmet laws reduce cycling. Shrinking the market is a *dumb* business move. That a higher percentage of cyclists would have to buy helmets won't make up for all the money they'd lose from there being far fewer cyclists.

Bicycle retailers: Supporting compulsory helmet laws will likely *HURT* your business - both in terms of goodwill *now* and fewer cyclists should your campaign succeed. Don't be so stupid!

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DavidC | 10 years ago
0 likes

This just in: people on the internet severely overreact to someone's opinion. Conspiracy theories abound and reason is ignored; details to follow, but all will be forgotten by then.

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Vili Er replied to DavidC | 10 years ago
0 likes
DavidC wrote:

This just in: people on the internet severely overreact to someone's opinion. Conspiracy theories abound and reason is ignored; details to follow, but all will be forgotten by then.

This.

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JeevesBath replied to DavidC | 10 years ago
0 likes
DavidC wrote:

This just in: people on the internet severely overreact to someone's opinion. Conspiracy theories abound and reason is ignored; details to follow, but all will be forgotten by then.

Seems like 'social media' is the modern term for 'rampaging angry mob' - now seen brandishing smart phones instead of pitchforks and flaming torches...

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