Support road.cc

Like this site? Help us to make it better.

TECH NEWS

Owners of 2021 Canyon Aeroad told “reinforced” handlebar on its way... but don’t ride your bike until July

'Stop ride' notice issued after Mathieu van der Poel broke handlebar in race earlier this month; seatpost fix set to arrive in autumn

Canyon has emailed owners of the 2021 Aeroad CFR and CF SLX bikes to tell them that a redesigned handlebar is expected to be available in July. Meanwhile, a solution to the seat post issues is not expected until autumn and outstanding orders are delayed until then too.

2021 Canyon Aeroad CFR Dura Ace Di2 - bar adjustment.jpg

A stop ride notice, issued to owners of the 2021 Canyon Aeroad models that feature the CP15 and CP18 cockpits, is set to remain in place until at least July.

In the email sent to Aeroad owners, Canyon says a “reinforced” replacement handlebar is set to be available in July.

> Mathieu van der Poel's broken Canyon Aeroad bar could have been caused by collision with car, claims his father

The email suggests that customers will have to send their bikes back to Canyon to have the replacement handlebar installed. This could mean that Aeroad owners are left without their bike for the majority of 2021.

To thank customers for their “loyalty and patience”, Canyon says that customers will be issued with a “credit” once their bike has been fitted with the new handlebar and returned to them. In an email to road.cc, Canyon's UK Market Manager Nick Allen said owners will recieve "€1000 or €1300 compensation dependant on model if they accept to wait for the fix in July."

> Canyon says pro teams will use previous Aeroad "until further notice" and 'stop ride' issue ordered for customers
2021 Canyon Aeroad CFR Dura Ace Di2 - seat post detail.jpg

Meanwhile, Canyon says it is still working on a fix for the seat post issue that saw some users experiencing excessive wear to the carbon walls. In the email to customers, Canyon stated that the solution is not expected to be in place until autumn.

> Canyon says solution to Aeroad seat post issue is expected sooner rather than later

A statement made on Facebook read:

“As promised, we'll keep you updated on the actual Aeroad topics. In addition to this Social Media statement, we will inform all customers via email – those who already got an Aeroad and of course, all who actually have a bike on order.

As you know, our Alpecin-Fenix Cycling Team pro Mathieu van der Poel broke part of the handlebars of his Canyon Aeroad CFR during a bike race at the beginning of March. This did not show up in any of our industry-standard intensive testing procedures according to ISO4210-5, which we always carry out before launching new products. To ensure the safety of our customers, we will replace the drop bars on the cockpit with a reinforced version.

Therefore, we will equip all CFR and CF SLX bikes in the market with the new drop bars, which will be available from July. We have asked our customers not to use their Aeroads until then. To compensate them for the downtime of not being able to ride their Aeroad CFR and CF SLX and to thank them for their loyalty and patience, we will give them a credit. The payment is linked to the repair and will be made after the replacement of the drop bars has been carried out and they have received their Aeroad back from us. We will contact them in due time about the exact repair and payment procedure.

You are probably also wondering about the status of the seat post. The improvement of the seat post will take longer than we originally thought. We currently expect to be able to offer a suitable solution in the autumn that will satisfy our customers and us 100%. We are sorry that we cannot give you an earlier date now. We are also very sorry that we will probably not be able to deliver ordered Aeroads before autumn this year. We ask for your understanding and apologise for a long time off the bike or the waiting time and will also offer compensation for those who won’t be able to use their bikes.

It is important to us that all customers can ride their Aeroads as soon as possible - just like the riders of our pro teams who are currently riding the Aeroad from victory to victory. The handlebars solution used here is safe and complies with UCI regulations, but unfortunately, it is not suitable for series production. Our pro teams will also receive new drop bars and will be equipped with the same configuration as our customers in the future.”

Add new comment

8 comments

Avatar
Fursty Ferret | 3 years ago
0 likes

I'd keep riding but with care, given that this has happened exactly once and may be related to a previous crash.

I think Canyon would still be liable for personal injury if it broke, since unless they visit every customer in person they couldn't possibly prove that you were aware of the risk.

Possibly this is why they have the €1000 credit - by accepting or adding your name to the list you effectively confirm that you're aware of the risk of the bar breaking.

Avatar
bendertherobot replied to Fursty Ferret | 3 years ago
0 likes

Fursty Ferret wrote:

I'd keep riding but with care, given that this has happened exactly once and may be related to a previous crash. I think Canyon would still be liable for personal injury if it broke, since unless they visit every customer in person they couldn't possibly prove that you were aware of the risk. Possibly this is why they have the €1000 credit - by accepting or adding your name to the list you effectively confirm that you're aware of the risk of the bar breaking.

With the seatpost issue they are emailing owners every week or so. I had an email telling me the handlebar issue does NOT apply to me, so I assume they CFR etc owners will have an email telling them to stop. Emails can be ignored or be lost of course and that's only part of the story should a claim arise.

Avatar
Nick T | 3 years ago
1 like

Just use some regular bars and seatpost in the meantime. 
 

 

Oh

Avatar
McVittees replied to Nick T | 3 years ago
1 like

If I was an Aeroroad owner I'd keep riding. I'd just avoid holding >1000w or averging >300w for hours on end.  Think I'd find that easy to do 

Avatar
Nick T replied to McVittees | 3 years ago
0 likes

What would you do about the seatpost and frame grinding each other away

Avatar
sparrowlegs | 3 years ago
0 likes

Bad news for Canyon and Canyon Aeroad owners.

If that's your only bike then I'd be fuming with a forced amount of time off, all because of the sake of saving a few grams or making the bike easier to post. The seatpost is a terrible design and should never have made it to production but if Peak Torque's latest YouTube vid about the shifter clamp is to be believed then that's even worse. It's downright dangerous.

I just don't know where Canyons designers heads are at. Those handlebars, mainly where the stem fits the steerer like an old quill system means you only get one stem length for that size of bike.

Then you have those adjustable width handlebars. FFS, from front to back the new Aeroad is a shambles.

And yet, I love the look of the new Ultimate CFR! I think I need my head looking at too! 😀

Avatar
bendertherobot | 3 years ago
1 like

The money is actual money not Canyon credit. (See the postings on the relevant Canyon facebook groups). This is good.

I only have the CF so I am, at least, allowed to ride my bike. If I had the other versions I'd be opting for a return I think.

But I am, potentially, affected by the seatpost issue. It's clear that this isn't an ingress issue and that it's about design. So needs to be resolved. But autumn is a long way away and should we all start wearing through our posts, well.......

 

Avatar
ped | 3 years ago
1 like

> The handlebars solution used here is safe and complies with UCI regulations, but unfortunately, it is not suitable for series production.

I bet you get a nice sticker though.

Latest Comments