After finding what I suspected was a crack in my Frame I took it into my LBS for a second opinion and off it went to Giant to be checked. Considering I bought the bike prior to moving to Blackpool from another shop the support I got has been fantastic.
Steve and Matt at www.the-bikeshop.com have been brilliant in handling the warranty claim and today called to say that a replacement frameset had arrived for me.
Giant Bikes have been top class too with a stress free warranty claim generously replacing my 2.5 year old SCR with a Defy.
It really is worth supporting your LBS especially when you get such great support when the chips are down.
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.