Support road.cc

Like this site? Help us to make it better.

Not-so-Happy Meal as cyclist refused service at drive-thru McDonald's

Fast food chain cites health & safety - but customer certainly isn't lovin' it ...

A cyclist who was refused service at a McDonald’s drive thru has taken on the burger giant, demanding to know why staff wouldn’t serve him.

Alistair Thompson, a councillor on Portsmouth City Council, was out riding with his four-year-old son when he decided to pop into the drive thru at the Pompey Centre for a happy meal.

He told the Portsmouth News that having placed his order at the speaker, he was told he couldn’t pay for his order at the next window.

Even when the driver of a car in front offered to pick up his meal for him, the member of staff serving wouldn’t allow it. He added that as there are cycle lanes in the area, including towards the restaurant, it seemed counter-intuitive to ban cyclists from the drive thru.

"I got to the pay window and I was told 'you can’t stay here,'" he said.

"I had been queuing just like everyone else. The worker was a jobsworth. A woman in the car in front said she would buy the Happy Meal for me but the worker said “no, you can’t do that”. It was complete nonsense.

"I was told I had to park up and pay in the branch.

"I have written to McDonald’s headquarters and I am awaiting a response. I wouldn’t have minded so much if the food was for me, but it was a treat. It was the attitude which I didn’t like."

He said that he wasn’t able to park and go inside, because the trailer on his bike would have blocked traffic.

A McDonald’s spokeswoman said: ‘McDonald’s supports the health and environmental benefits of cycling. However it is our policy not to serve cyclists through the drive-through lane.

‘The Highway Code, the Royal Society for the Prevention of Accidents and our own hygiene and safety department were consulted when forming this policy.’

The incident comes a few weeks after a woman was fined after taking her horse into a McDonald's restaurant in Greater Manchester.

She was refused service in the drive thru in Whitefield, so led the animal into the main restaurant where it defacated on the floor.

A statement posted on the Facebook page of Greater Manchester Police's Whitefield Division read: "The staff refused to serve the women due to company policy.

"The woman then took the horse into the restaurant, who ended up doing his business on the floor. The sight and smell of this caused obvious distress and upset to customers trying to eat, as well as staff members."

Add new comment

71 comments

Avatar
Ghedebrav replied to andyp | 10 years ago
0 likes
andyp wrote:

'I'd give a shit but describing McD as food is somewhat debatable.'

Sadly not everyone can afford swan.

Swan! Sounds delicious. I'm still waiting for the larks' tongue McFlurry.

I used to work in McDonalds and, to be fair, the food really is crap. Would not be cheap (for what it is) at half the price. It is beef in a legal sense (as in it was once cow), but not in any good butcher's definition of the word. They were impeccably clean in my branch though (Bradford city centre, if you're interested - look for the Blue Plaque outside saying 'Ghedebrav worked here for a bit when he was skint'), so I'll give them that.

Subway are better. Healthier options and (selfishly, for me) better for vegetarians. Never driven through one on a bike though  22

Avatar
Nick T | 10 years ago
0 likes

I wouldn't fancy my chances on a bike lining up alongside the type of people who frequent a McDonald's drive thru.

Avatar
localsurfer | 10 years ago
0 likes

I used to do this all the time, with no problems. Even saw someone do it on a horse once.

Bit weird to not allow it.

Avatar
giff77 | 10 years ago
0 likes

I had this on way home from work after night shift and was refused at the window. The jobsworth then wouldn't let me in with the bike. I shouted the order over from the door. The guy then had to walk over for the money. Return with the change. Then had to walk back for the order. I then sent him back for more condiments. My parting shot was didn't he now wish he did it the easy way  19
Ironically the same drive through has a line of drunken pedestrians at 2am in the morning at the hatch. A greater risk than a sober cyclist I would have thought.

Avatar
PhilRuss replied to giff77 | 10 years ago
0 likes
giff77 wrote:

I had this on way home from work after night shift and was refused at the window.
Ironically the same drive through has a line of drunken pedestrians at 2am in the morning at the hatch. A greater risk than a sober cyclist I would have thought.

[[[[ But not as great as a pooping horse....which may have thought it was among friends. Ba-boom!
P.R.

Avatar
AndrewRH | 10 years ago
0 likes

I ask McDonald's too. Their reply is on the SpaceForCycling website...
http://spaceforcycling.org/2013/07/24/mcdonalds-drive-thru-not-open-to-p...

I had an encouraging reply back from CEO of Costa Coffee who are installing a drive thru in Basingstoke, so would be interested to hear confirmation from people there if they serve to people on bicycles.

Avatar
Cantab replied to AndrewRH | 10 years ago
0 likes
AndrewRH wrote:

I ask McDonald's too. Their reply is on the SpaceForCycling website...
http://spaceforcycling.org/2013/07/24/mcdonalds-drive-thru-not-open-to-p...

I had an encouraging reply back from CEO of Costa Coffee who are installing a drive thru in Basingstoke, so would be interested to hear confirmation from people there if they serve to people on bicycles.

Have you got some kind of cup holder on your handlebars? And hopefully a very secure lid on your cup too, because otherwise I can foresee a very unfortunate meeting between some hot coffee and lycra clad skin  13

Avatar
jackh | 10 years ago
0 likes

Laughable "health & safety" excuses...

I wish companies would stop giving H&S a bad name, because it has saved countless lives particularly on building sites and in industrial work, with there "we don't like it so we'll just say its H&S" jobsworth excuses...

Avatar
deadlyhifi | 10 years ago
0 likes

I'd give a shit but describing McD as food is somewhat debatable. And attempting to poison a 4 year old with it...  39

Avatar
Dr. Ko | 10 years ago
0 likes

At least they have clean toilets, this Bank holiday I ended up in the City (around Bank), McD being the only open option. Ordered a tea, used the toilet, nipped the tea - bitter as do not actually prepare your tea but rather take a cup, hang in a bag, add hot water, close lid.  2

Better should have crossed Tower Bridge for a tea at Teapod Design museum!

Avatar
zeb | 10 years ago
0 likes

Anyway, the "health and environmental benefits of cycling" are largely offset by the simple act of eating at McDo.

Pages

Latest Comments