The scheme was closed at the weekend to update systems ahead of the rollout of the electric bikes, but a number of users have expressed frustration that the app is no longer working for them to hire standard bikes following the upgrade.
In a tweet, London’s walking and cycling commissioner Will Norman said: “After an extensive overhaul of the backend systems over the weekend, our Santander Hire bikes are back up and running – with the new tariffs.
After an extensive overhaul of the backend systems over the weekend, our Santander Hire bikes are back up and running - with the new tariffs.
— Will Norman (@willnorman) September 12, 2022
The introduction of e-bikes to the Santander Cycles fleet was announced last month, with Norman highlighting at the time that the pricing structure means that for journeys of 20 minutes or more they work out cheaper than hiring from commercial dockless e-bike operators, based on their prices at the time.
— Aidan Smith (@aidanmasmith) September 12, 2022
However, a number of users of the Santander Cycles scheme today discovered they were unable to hire standard bikes this morning due to the app not working, with one Twitter user saying that she had missed a meeting as a result.
Sorry, we were having technical issues with the Santander Cycles app, causing hiring via the app to be unavailable, after the system upgrade over the weekend. Our team has resolved this issue for existing members. Casual users can still hire at the terminal
— Jesse Feld (@JesseRSFeld) September 12, 2022
ROAD CLOSURES: Monday, 12th:
From around midday the following road closures – as marked in purple – will be in place, where there will be no access for vehicles and cycles. There is pedestrian access only. pic.twitter.com/2y0hcrozYj
— Metropolitan Police Events (@MetPoliceEvents) September 11, 2022
Roads closed include Constitution Hill and Birdcage Walk, both on the route of Cycleway 3, which is suspended between Hyde Park Corner and Great George Street at the south east corner of St James’s Park.
With preparations being made for Wednesday’s procession from Buckingham Palace to Westminster Hall where the Queen’s body will lie in state, further street closures including Whitehall and Parliament Square will take place later this week.
Cyclists are advised to “avoid the roads that are closed to motor traffic and use alternatives if possible,” with TfL adding that “it may be too crowded to cycle in some areas” of Central London and that “you may need to dismount and walk at times.”
According to an image tweeted by Guardian journalist Peter Walker, the queue is expected to extend from Potter’s Field, site of the former City Hall, along the South Bank and over Lambeth Bridge before turning towards the Palace of Westminster.
Hardly the main issue, not least for those queuing 11 hours, but I'm going to need a new bike route into work this week. pic.twitter.com/uM09R14gny
— Peter Walker (@peterwalker99) September 11, 2022
Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.