Like this site? Help us to make it better.

Wiggle investigating suspected cyber attack on customers' accounts

Some customers have highlighted money being taken for goods they never ordered to be delivered to addresses they don't know...

Wiggle has promised to get back to customers directly regarding an alleged cyber attack on its website.

The online multisport retail giant appears to have fallen victim to a cyber security breach, with a number of its customers reporting that they have received order confirmations for items they didn't purchase, and the delivery addresses were to locations they didn't recognise.

After alerts were first raised on 12 June and there were reportedly no responses from Wiggle on the matter, one customer got in touch with directly today to claim that a £30 order was made on his account.

In the tweet below, another claimed that an order for a £237.50 Castelli skinsuit was made without his knowledge.

The tweet below is the first we have seen where Wiggle confirmed it is taking action, saying its account security team is investigating and customers affected will be contacted directly.

A number of people who say they have been targeted had complained on Wiggle's social media pages, but in most cases the retailer appears to have just issued brief responses with no further acknowledgement regarding the issue; has asked Wiggle for a statement.

Simon joined as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

Latest Comments