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Wiggle investigating suspected cyber attack on customers' accounts

Some customers have highlighted money being taken for goods they never ordered to be delivered to addresses they don't know...

Wiggle has promised to get back to customers directly regarding an alleged cyber attack on its website.

The online multisport retail giant appears to have fallen victim to a cyber security breach, with a number of its customers reporting that they have received order confirmations for items they didn't purchase, and the delivery addresses were to locations they didn't recognise.

After alerts were first raised on 12 June and there were reportedly no responses from Wiggle on the matter, one customer got in touch with road.cc directly today to claim that a £30 order was made on his account.

In the tweet below, another claimed that an order for a £237.50 Castelli skinsuit was made without his knowledge.

The tweet below is the first we have seen where Wiggle confirmed it is taking action, saying its account security team is investigating and customers affected will be contacted directly.

A number of people who say they have been targeted had complained on Wiggle's social media pages, but in most cases the retailer appears to have just issued brief responses with no further acknowledgement regarding the issue; road.cc has asked Wiggle for a statement.

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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33 comments

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kil0ran replied to Compact Corned Beef | 3 years ago
0 likes

Yep, and we will be after the transition period too

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samcritchlow | 3 years ago
1 like

This happened to me on 05 June. I saw an email notification pop-up, "Confirmation of your order ###### from Wiggle". Checked the email straight away, and it was an item I'd not ordered to an address in another country.

Thankfully, since I was using the computer at the time, I instantly cancelled the order, removed my saved card details and changed the account password. I then followed up by contacting Wiggle to say that I thought my account had been compromised. 9 days later and I've recieved an email from them as per below:


Quote:

Thanks for your email bringing this issue to our attention. I have passed your details to our Account Security team who will be in touch shortly to discuss this further. Your patience in the meantime is greatly appreciated."

Avatar
lostshrimp | 3 years ago
7 likes

The other half has just seen his order for the San Remo speed suit and he has had to quickly come up with an excuse. "Oh my account must have been hacked, I wouldn't spend £237 just to save a couple of watts"

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