"A diamond in the rough is still a diamond" were the words of Zwift's Chief Marketing and Revenue Officer Steve Beckett, as he touted the announcement of the company's partnership with Red Bull and BORA–Hansgrohe to "innovate talent ID in sport."
On 1 February 2023, BORA–Hansgrohe and Red Bull are launching ‘Red Bull Junior Brothers’, a global talent scouting programme. By analysing Zwift and Strava segment ride data submitted by qualifying applicants through May 2023, the group aims to discover the next generation of professional road cyclists.
At the culmination of the Zwift Academy-type program, BORA–Hansgrohe will award the two most polished young riders a contract with their U19 team, Auto Eder, and Red Bull will offer an athlete partnership deal.
Beckett's colloquialism overshadows Zwift's untapped youth development and talent identification potential. However, it aptly describes the company's confounding policy towards U16 racers and highlights the streamlining of project prioritisation away from some highly sought-after feature upgrades.
Beckett and Zwift are worthy of praise for their foresight in providing an online healthy gaming experience for youths under 16 free of charge. According to a CDC report, the prevalence of childhood obesity was 19.3% and affected 14.4 million children and adolescents in the United States alone between 2017 and 2020. The ongoing stress, fear, grief, and uncertainty created by the COVID-19 pandemic has weighed heavily, with many children and teens having difficulty coping emotionally.
Youth are cycling's lifeblood, and providing an environment to introduce cycling and bike racing to a more significant number ensures the future and potential for growth and enhancement of the athlete, the individual, and the sport. BORA–Hansgrohe and Red Bull's recent announcement is an acknowledgment and signals the future for cycling's youth.
Zwift was short-sighted in overlooking this future when amending its ruleset to prohibit U16 racers from participation. On 7 September 2021, Zwift changed the ruleset governing its Zwift Racing League to read: “Riders must have reached sixteen (16) years of age by the event start date to be eligible to participate in any Zwift Racing League events."
The Zwift Racing League (ZRL) is the platform's flagship community racing venue. The World Tactical Racing League (WTRL) is a third-party partner that deftly organises and promotes the highly popular league. The decision to exclude U16 racers raised community ire and questioned why Zwift permitted youth racers to participate in all other races on the platform.
Chris Snook, the head of Zwift PR, commented at the time on Zwift’s responsibility as an organisation to protect the welfare of children on its platform.
“We are aware of the feedback from the Zwift Community in response to the age rule that has been implemented for the upcoming Zwift Racing League”, said Snook.
“This rule was updated as a result of changes we are making to better safeguard our community of junior Zwifters, and to ensure that we continue to comply with international legislation designed to protect minors online and make sure that Zwift continues to be a fun and safe place for all to ride, train and race.
“We are proud to be able to offer Zwift to under 16s free as part of our mission to make more people, more active, more often, but we recognise this rule change comes as a disappointment for our younger Zwifters.
“WTRL is a highly professional and valuable partner to Zwift and has been a leading champion for Zwift community racing for many years. We are grateful for their continued support in making the Zwift Racing League a reality for many thousands of Zwift racers.”
There were rumours then of introducing an U16 ZRL, but nothing materialised. When Zwift hired former Amazon Kids+ (a hardware/software/content subscription service) executive Kurt Beidler as Co-CEO in December 2022, the rumblings grew louder. So why embrace the platform's youth as the innovation of cycling talent identification now?
When recently asked, Snook reiterated “We've always been proud to offer Zwift to U16s free of charge as part of our mission to make more people, more active, more often, and to encourage the next generation to lead a more active lifestyle. However, working with U16s is complex.
“Our primary concern is to safeguard these users and comply with guidelines set by COPPA and GDPR - all U16 Zwift users require parental consent to use the platform. Due to these necessary security measures, we do not currently host children's specific competitions or events.
I know this might be frustrating for some passionate children, but their safety is our primary concern."
For an international company like Zwift, the challenge of remaining up-to-date with policy changes and ensuring compliance is daunting. Keeping current with each country’s regulations' nuance, subtlety, and variances among the states and regions is a daunting and intimidating task, mainly when punitive fines and penalties exist.
It requires companies to scrutinise their practices and how data moves through their operation, is processed, and disseminated. The request for consent must be explicit and individualised per the above constraints. The introduction of financial concerns increases that burden.
Tremendous resources are required to meet the standard. In many cases, companies will appoint a data-protection team to oversee the process. The commitment is considerable. However, countless international companies have committed to youth and profit within the complexities of the legal landscape.
Moreso, community-driven youth leagues and development programs presently thrive on the Zwift platform. They are a proof-of-concept of what motivated organisers can do successfully by following a guideline for safe and appropriate online U16 racing. The possible elements include:
- Information about community guidelines, privacy policies, and terms and conditions are easily accessible and visible. Highlight areas that pertain to children and parents and creatively present interesting, simple, and understandable information.
- Empower parents to be more in control of their child’s racing experience through education in how the game works, their child’s interaction with it and fellow competitors, and safe online behaviour.
- Outline clear community guidelines on acceptable behaviour. Emphasise these guidelines by identifying and actively managing inappropriate behaviour during in-game communication.
- Enable community policing and user reporting of inappropriate content through ‘flagging’ mechanisms. Promote community involvement by providing prompt responses to reports, investigation outcomes, the ability to appeal decisions, and strict action against abusers.
- Encourage individual streamers to promote positive examples of appropriate online behaviour and education and support an inclusive and nurturing environment.
- Creation of an online Youth Coach Licensing program whereby a Junior cyclist will race on a team under the supervision of a certified non-parent supervisor who has met education and training standards, undergone a SafeSport background check, and has agreed to withhold the highest level of adult to minor conduct.
Why not a Zwift Junior Racing League? Zwifters voted for the long-awaited feature request alongside several others. Like much-needed accessibility adaptations for the visually impaired, an underserved subset that feels "Zwift is probably the most inaccessible app out there."
Zwifters may find the straight answer in the words of Zwift CEO Eric Min. Following a high-profile cheating scandal in February 2022, Mr. Min announced a "plan to introduce a bug bounty program that will make it easier for Zwifters to highlight issues and reward them for doing so.”
Min added: “We will need time to develop this program, but we will share information in due course."
The statement placated the vocal racing minority until the Eddy Hoole data hack during a 2023 UCI Esports World Championships qualifier event on Zwift in December 2022 rubbed salt in the wound. The Zwift racing community called the platform's credibility and that of its CEO into question. Mr. Min made a statement on December 24, 2022, when the Christmas Eve call-out was too much to ignore:
"The bounty program that I had committed to earlier this year was right before a number of internal changes at Zwift. At this time, a bounty program is not our highest priority, given all that we want to do for the community.
“It’s not to say we won’t implement one like many of the largest Internet companies but until it’s prioritised and properly resourced, we can’t commit to the program or a timeline. I know this is not what you want to hear, but this is where we are right now."
A diamond in the rough is still a diamond. Zwift is a gem, but a relatively young and evolving company needs to clarify its message and hone its priorities to survive, understandably so.
The global economic burden on fitness tech companies in the rebound following the pandemic boom is a challenge. Zwift’s “right-sizing” effort became evident when the company downsized its staff by approximately 20 percent in May 2022. Despite this, Zwift and Wahoo-RGT introduced several significant release updates to enhance the user experience this trainer season.
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Many companies feel the pinch forcing them to streamline their workforce and scrutinise asset allocation to be successful. Much to the displeasure of the heedless entitled subscriber base minority.
In a recent road.cc report, S&P Global signalled potential doom for rival Wahoo, citing 56 percent third-quarter sales declines compared to last year and an estimated 35 percent in the fourth. Significant job cuts at Strava and Specialized confirm Halfords’ claim that cautionary spending has led to a 20 percent decline in the cycling market this year.
However, with the right amount of pressure placed in the right spots, the Zwift virtual cycling platform will be an invaluable boon to all cyclists, young and old. Good things come to those who wait.