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What3words app helps get urgent assistance to cyclist who was injured after skidding on oil

Air ambulance arrived within minutes of riders who found Algy Kazlauciunas pinpointing location through the app

A cyclist who was seriously injured after skidding on a patch of oil on a descent in Yorkshire has spoken of how two riders who found him after the crash summoned help through the what3words app.

> Cycling app of the week: what3words

The app uses three random words, all tied to an exact location, to identify where it is – much more accurate than an 8-digit National Grid reference – and anywhere on the planet.

Algy Kazlauciunas was riding in Nidderdale in the Yorkshire Dales when he crashed on 20 September last year, reports YorkshireLive.

The 70-year-old, who is a lecturer at Leeds University, feared he would be run over by motorists coming round the bend he had crashed on.

Luckily, two cyclists riding the Coast to Coast route rode by a few minutes later and found him and, using what3words, summoned help, with an air ambulance arriving withing 10 minutes.

Mr Kazlauciunas, who lives in Leeds, said: “I hit an oil slick at about 30mph and there were no cars except for a lorry.

“You’ve got no chance, I was straight off. I flew quite a distance, it seemed like I had scooped into the air.

“I didn’t seem to panic, which is bizarre. I just found myself lying in an oil slick, covered in oil, and you suddenly realise what the hell is going on.

“I had to drag myself, I knew I broke my femur, I knew straight away, but I dragged the leg and pulled myself to the side.”

He was airlifted to Harrogate hospital where he underwent an operation in which a metal rod was inserted in his knee.

Speaking of the cyclists who discovered him, he said: “I was so lucky they were doing this Coast to Coast. They were doing it on minor roads, as it was such an empty road.”

He added: “I have downloaded the app now. For anybody who is a keen hiker or cyclist, if you’re getting out to remote areas, everybody should download this app.

“If something happens to you it means they can get to you so much more quickly. I have to say all credit to all people to made the app.”

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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cqexbesd | 3 years ago
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It’s been a while since in enquired but I believe Germany’s problem is basically federalism. Each state reimplements emergency call handling so each state would need to implement AML as well. Couple that with most IT being outsourced it means no-one has the resources or budget. After all Germany still doesn’t have a single number for all emergency services and 112 was supposed to be that for years.

https://youtu.be/-ebsmY9b2PU

I don’t think data protection should be an issue. If you ring the emergency services then the emergency services has a legitimate need to know your location. There is some specific wording (though I forget what and where) about personal info to protect the person whose data it is in the GDPR.

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Milkfloat | 3 years ago
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Advanced mobile location (AML) is certainly not working all over the UK, I have calle d for an ambulance twice in the last 2 years.  The first time I was next to a Pier in a seaside resort, I named the pier and town yet the ambulance service could not look it up, they wanted a road name.  I had to leave someone who had collapsed with a suspected stroke and run up the road to find it.  The second time was in a rural road with no name, I spent 10 minutes explaining exactly the location on Google maps and still the ambulance could not find me. Both times I asked if they could track me and the answer was a resounding no.

As for W3W, as well as being proprietary it does not work offline, so if you hike out of somewhere with no signal you can only give a location when you get a data connection, not where the casualty is. Another strong negative for W3W is that they use singular and plurals, hence door could be in the Uk and doors in Australia. 

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Sriracha replied to Milkfloat | 3 years ago
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But have you enabled the feature on your phone? On my (Android) there is a specific setting to toggle in Location Settings

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NPlus1Bikelights | 3 years ago
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#ad credit.card.denied

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CafeStop | 3 years ago
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For any readers not in UK, it might be a subject worth an article in itself. I recently had to call ambulance for someone when out walking in Germany, only to be told by the 112 operator that if I didn't have a street name I would not get an ambulance. I was on a single track road, trying to attend to casualty. I offered to give them GPS coordinates - but nope: "either a road name or we cannot support".  They also told me that they were unable to auto locate me (I had thought calling 112 allowed them to see the cell data and even use that to approximate the location).  Would be interesting to know which countries support what functionality.  Having a particular app is no good if the emergency responders aren't interested in it.  I got lucky in the end and had a passer by use his phone to get me the nearest street name from Google Maps and then stand at the roadside to catch the ambulance.  This is very amateur for Germany, but I do wonder if it is common across more countries or regions

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Awavey replied to CafeStop | 3 years ago
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I think it varies across the EU how its used, but the 112 cell location is limited in that it provides them the location of the mobile phone tower your phone is connecting to, the more remote the location, the more spread out cells are and the wider the location theyd then have to search to find you, and thats ignoring some of the quirks in coastal areas where its sometimes possible to hook up to mobile services in different countries

but the UK actually developed a thing called advanced mobile location,which shares geolocation data automatically via sms to emergency call centre operators without any user intervention, as in you make an emergency phone call & your phone automatically sends an sms with enhanced location data to the emergency services telling them where you are, which both Apple/Google have now implemented in their phones and is being adopted worldwide.

of course it being a typically British thing, they didnt spend years boasting about it or doing marketing campaigns to increase awareness of it, its just there doing its thing in the background and just works without most people even aware their phone is capable of doing it.

so you dont really need W3W as an app, in the UK at least, if your phone is roughly no more than 8 years old.

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CafeStop replied to Awavey | 3 years ago
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Interesting info. That explains why I had assumed on making the 112 call that the operator would either already know in some level of detail my location (even if it's only approx). I was surprised at the reaction of the call handler, but then in Germany especially I think that the personal data protection policy will be more of a "big deal" - and they would at least want an "opt in" per call.  Assigning it at the level only of the phone hardware or firmware (the firmware is carrier/national specific) would most likely be problematic in DE/EU. What might appear logical for typical Brit culture that "it makes sense that when someone calls 999/112 they likely want help, and as such automatically deliver consent to granting location data" - that approach doesn't map well across cultures.  The point I wished to make is that many of us read articles on cycling that are "global" as per the reach of the Internet, but every region/country may not react as you might expect them to when you call 999/112.  I had WTW on my phone and had encouraged others to do same, but it turns out it's really only useful here for cyclists if you are asking a friend to come and rescue you from a major cycling mechanical  3 Nothing more advanced than "name the road you are on" was of any use to me.  When I told them I wasn't actually on a road they told me to move to the nearest (!).

The point is that you can make all best preparations with apps etc, but when you actually need to make that call the circumstances will almost never be those you planned for if you stick to only one solution.  You might not even be using your own device to make the call.  I concluded the only approach is to simply try and know where you are all the time such that you could describe it to someone "living in another generation" (no apps, Internet, GPS etc or will to use them) - only a form to complete where one madatory field is "streetname".  What would be good is if a journalist on a platform with a global reach (I'm thinking something for the GCN/GMBN/GTN under the Discovery group) might investigate, bringing together the policies across multiple countries and letting us know what to expect.

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Sriracha replied to Awavey | 3 years ago
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Awavey wrote:

but the 112 cell location is limited in that it provides them the location of the mobile phone tower your phone is connecting to

Not according to Google, who should know since they make the system:
Send your location in an emergency

To help first responders find you quickly, dial an emergency number. For example, dial 911 in the US or 112 in Europe.

During your emergency call, ELS may use Google Location Services and other information to obtain the most accurate location possible for the device.

https://support.google.com/android/answer/3467281

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Awavey replied to Sriracha | 3 years ago
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no they are two different things, ELS is the advanced mobile location (AML) service which your phone operating software is coded to use as much of its tech, that helps locate you, and sends that info along to an emergency operator

cell location is just the basic location service for 112, essentially just the location of the cell tower your phone is connecting with, which is something your mobile network provider shares with emergency operators when it connects the call for you.

and cell location is definitely not as accurate as the advanced mobile location, because thats what led to advanced mobile location services being developed in the first place.

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Tired of the tr... replied to Awavey | 3 years ago
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When was this?

The EU Parliament passed the EECC (European Electronic Communications Code) directive in 2018 that, among other things, requires emergency call centres for the European Emergency Number (112) must be equipped for receiving location information from mobile phones. The open standard for this is AML.

Member states had a deadline of 21 Dec. 2020 to implement that; I can't quite find information when Germany equipped all stations with it; this was probably not rolled out nationwide at the same date as it's a regional matter.

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Awavey replied to Tired of the trolls here and gone cycling instead | 3 years ago
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BT/EE/HTC developed,trialled and made the open standard called AML in 2014. its ETSI TS 103 625 if you want to get technical about it. They then advocated,along with EENA (european emergency number association) for the EU to adopt it formally, which they did in 2018.

AML was deployed in Germany October 2019.

the EECC setup the standardised european emergency number (112) the deadline to do that was 21 Dec 2020.

that directive also stated that member states should include network-based location information (ie cell location) and, where available, handset-derived caller location information (ie AML). To support this the PSAP (ie emergency operators) network of the member states would have to be upgraded to support AML.

only 19 of the member states  had complied with that directive by that deadline, Spain, Portugal & Italy to name the obvious states missing at the moment, and only 6 member states accept AML from roaming users.

ng112 is likely the next big development in this field using 5g and IoT (internet of things)

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Tired of the tr... replied to Awavey | 3 years ago
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Awavey wrote:

but the UK actually developed a thing ... of course it being a typically British thing ...

Cool how everything becomes a projection space for British nationalism and Brits never tire of telling everybody about how great they are.

For us internationalists it seems more an example of why nationalism is misguided. This standard was developed in UK, but the operating system of the phone is US-American or Finnish/International (Android is based on Linux), the electronics in the phone is probably Chinese, the satellites for the location are US (GPS), European (Galileo) or Russian (GLONASS). Not to mention that the mathematics behind all this is from all over the World, from the Ancient Near East via India and Arabia to various European contributions.

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Awavey replied to Tired of the trolls here and gone cycling instead | 3 years ago
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no it wasnt nationalism at all, whenever discussions come up about What3Words, everybody highlights what a great idea it is, how useful it is and howcome no-one thought about it before, what a great little app it is.

at which point those that know about this stuff, have to point out actually 7 years ago telecom companies in Britain collabratively with tech companies from across the globe led the development,trials and made standards that have been adopted by international standards bodies, for producing something that accurately locates your mobile phone already and shares it automatically for you and you dont even realise it

so why not save all your kudos'ing for those unsung heros who actually have saved peoples lives for developing that solution and work because they realised what was there wasnt good enough, and have never sought fame, nor the limelight from it, and never sought to monetise it, or license it, or patent it. it just, to borrow an Apple phrase, works.

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Rapha Nadal replied to CafeStop | 3 years ago
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Was there anything stopping you using Google Maps whilst on the call to identify the road/street?

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iandusud | 3 years ago
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I would like to know what stretch of road that was and why there was so much oil on it. Also was there any enquiry as to how the oil got there? I regularly ride the roads in Nidderdale most weekends and was not aware of this incident. If it happened on the C2C (Way of the Roses) route I suspect it on the section from Wilsil to Brimham Rocks (one of my favorite roads for the views of Nidderdale). Very shocking.

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Donaldp replied to iandusud | 3 years ago
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It is more likely that this was diesel leaking from an HGV or similar.

very slippery diesel spills are the bane of motorcyclists in these sorts of areas..

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iandusud replied to Donaldp | 3 years ago
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If it's the stretch of road I suspect it won't be an HGV but likely a farm vehicle. 

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Toon Army | 3 years ago
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Excellent app which I have running on all my bike rides, on or off road.

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Hirsute | 3 years ago
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Plenty of other native apps that are not proprietary.
You can send an SMS of your Google maps location and it will open up in maps the other end.

And if you are going out to remote areas you need a proper map, compass and GPS with decent battery life. Don't rely on a phone battery.

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Sriracha replied to Hirsute | 3 years ago
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hirsute wrote:

Plenty of other native apps that are not proprietary.
You can send an SMS of your Google maps location and it will open up in maps the other end.

And if you are going out to remote areas you need a proper map, compass and GPS with decent battery life. Don't rely on a phone battery.

Why not? All the rest of the GPS tech arsenal is no help if you can't rely on your phone's battery to get the coordinates sent.

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Hirsute replied to Sriracha | 3 years ago
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Because you can still get lost.

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Sriracha replied to Hirsute | 3 years ago
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hirsute wrote:

Because you can still get lost.

But it's not about being lost or not, it's about communicating your position to the emergency services. No amount of boyscoutery will help if you refuse to rely on your phone and its battery. At which point it might as well give your location as well.

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Hirsute replied to Sriracha | 3 years ago
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You seem to be missing the point that you should not rely on your phone not that you refuse to rely on a phone. A phone is useful but if you go off into the wilds you should not be thinking that 'I'll just use my phone'. That just leads to unnecessary calls to mountain rescue or other emergency services due to poor preparation.

 

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Sriracha replied to Hirsute | 3 years ago
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hirsute wrote:

You seem to be missing the point that you should not rely on your phone not that you refuse to rely on a phone. A phone is useful but if you go off into the wilds you should not be thinking that 'I'll just use my phone'. That just leads to unnecessary calls to mountain rescue or other emergency services due to poor preparation.

 

Got any other suggestions for what you should rely on to phone for help?

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Hirsute replied to Sriracha | 3 years ago
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Did you think then there is 100 % phone coverage?
Considering you told me about all the spares you carry, I'm surprised you put so much reliance on a phone digging you out of trouble.

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Sriracha replied to Hirsute | 3 years ago
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And you would use your Acme folding shovel to dig yourself out of trouble with a fractured hip at the side of the road? Look, the article was not about phone-toting idiots scaling Ben Nevis in T-shirts and flip flops, it was about communicating your location when, regardless of being fully equipped and not even being lost you need the emergency services. At that point you rely on your mobile phone, not crawling to the nearest mountain hut or bothy using your orienteering skills, compass and trusty OS map. It does not have to be one or the other, and in this case relying on a mobile phone was about the only possible thing. Relying on anything else would be futile.

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Captain Badger replied to Hirsute | 3 years ago
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hirsute wrote:

Plenty of other native apps that are not proprietary. You can send an SMS of your Google maps location and it will open up in maps the other end. And if you are going out to remote areas you need a proper map, compass and GPS with decent battery life. Don't rely on a phone battery.

As you are likely to have your phone with you, and an app weighs nothing, I would say why not?

I agree wholeheartedly that you should always carry map, compass and the ability to use them, but taking triangulated back bearings was not really an option for this rider, broken femur and all.

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Hirsute replied to Captain Badger | 3 years ago
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It was the other 2 riders who did the call.

The what word thing is marketed on the basis that other things don't work very well whereas they do and have moved on.

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Captain Badger replied to Hirsute | 3 years ago
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hirsute wrote:

It was the other 2 riders who did the call.

The what word thing is marketed on the basis that other things don't work very well whereas they do and have moved on.

Quite, using that app, and the rider has now said that he has it on his phone.

Obvs, whether to have an app on your phone is a personal choice. I have it, but as you point out it's not a substitute for being able to map read. I see it as more of a spare string to the bow. The strong chances are that I will never need to use it

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Shake replied to Hirsute | 3 years ago
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