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Deliberate Obstruction by Halfords!
Why do these companies alienate customers by deliberately obstructing complaints? On the Halfords Intercity Folder topic you can see that I was very complimentary about the bike. However, there is a fault on the rear tyre of a bike I collected only 5 days ago (photo to follow)- the sidewall had detached from the wire bead. I assume this would be a simple problem to solve as I have the photos. I then discovered that Halfords doesn't publish an email address for Customer Services- they require you to use 'Live Chat' in which you contact people who don't know anything about cycling and are probably in another country. The simple question I asked was 'Please give me the email address of Customer Services'. 10 minutes followed with no reply, followed by this, from 'Mehnaz':
As we do not have any updated email id right now so what best I can do for you, I will marked an email on your register email address and you can revert back on that email and I will forward it to the team.
You will all appreciate that this is a brush-off designed to achieve nothing. Halfords Customer Services Live Chat is unable to provide an email address for Halfords Customer Services, but Mehnaz is apparently able to forward an email to them from me- except I have no address to send that email to!
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
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67 comments
it would be almost worth paying to see how quickly they can fit a Schwalbe Marathon plus
We now know the answer to this: for ANY bike tyre, it takes 2 weeks!
the chances of Halfords checking the pressure/ knowing how to use a pump are remote
However, the chances of me checking the pressure/ knowing how to use it are 100%. I built up the bike outside the shop, because they wouldn't let me do it inside. Fortunately, it was a sunny day. I pumped up the tyres.
customer.services [at] halfords.co.uk
CEO graham.stapleton [at] halfords.co.uk - CEO
(Tredz and Wheelies also part of the group.)
don't thank me, thank https://www.ceoemail.com
customer.services [at] halfords.co.uk
Thanks for the effort, and I guessed myself that's what it would be, but an email address that they refuse to give out is the same as no email address at all- all they will then say is 'this mailbox is not monitored'. They haven't replied to the email I sent to the address that is stated on the complaints section of the website
The bead detachment
The tyre
Good grief! That's awful!
Good luck getting that replaced...sounds like it's already becoming a drama.
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